Refund Policy

Digital delivery

RemoveBG provides a digital service. Purchased credits and subscription benefits are added to your account after a successful payment; no physical goods are shipped. Your order and credit history are available in your account settings.

One-time credit packs

You may request a refund for an unused one-time credit pack within 14 days of purchase. If any credits from the pack have been used, contact us with the order number and details; we will review the unused portion and the circumstances. A duplicate charge, a charge made in error, or a service that we failed to provide can also be reported for review.

Subscriptions and cancellation

Subscriptions renew according to the billing period shown at checkout. You can cancel an active subscription in Billing settings. Cancellation stops future renewal charges; the account page shows the effective end date. Cancellation alone does not automatically refund a charge for the current period. If a renewal was charged in error or the paid service was not provided, contact us for review.

How to request a refund

Email support@removebgtool.net or open a support ticket. Include your account email, order or transaction number, charge date, and the reason for the request. Do not send your full payment card number. We review requests individually and may ask for information needed to verify the payment or service issue.

If a refund is approved, it is sent through the original payment provider when supported. The time for funds to appear depends on that provider and your bank. We will confirm the outcome through your support request. Applicable consumer rights under local law remain unaffected.

Questions

For billing or dispute questions, see our contact page or email support@removebgtool.net.